This Privacy Policy explains how Fernandina Beach Cleaning (“we”, “us”, or “our”), operated by First Call Leads, collects, uses, and shares information from visitors to our website at fernandinabeachcleaning.com and from users who submit quote requests for cleaning services.
Last updated: 2026
What This Service Is
Fernandina Beach Cleaning is a referral service. We do not directly provide cleaning services. When you submit a quote request, we share your contact information with one or more of our partner cleaning service providers operating in your area, who will reach out to schedule and deliver the actual cleaning service.
Information We Collect
When you submit a quote request or contact us, we collect:
- Your name
- Your phone number
- Your email address (optional)
- The type of cleaning service you’re requesting
- Information about your home (bedrooms, ZIP code, etc.)
- Any additional details you choose to share in the message field
When you call our published phone number, we use call tracking technology to record metadata about the call (caller number, time, duration). Calls may be recorded for quality assurance purposes.
Our website automatically collects standard web analytics data — IP address, browser type, pages visited, referring URL, and similar — through tools like Google Analytics. This data is used to improve the site and is generally not personally identifying.
How We Use Your Information
- To match you with a partner cleaning service in your area
- To share your contact info with that partner so they can provide a quote
- To respond to your inquiries
- To improve our service and website
- For legitimate business operations such as billing our partners and analyzing service performance
Who We Share Your Information With
By submitting a quote request, you consent to our sharing your contact information with one or more cleaning service providers in our partner network in your area. These partners will use your information solely to contact you about your quote request.
We do not sell your information to third parties for unrelated marketing. We do not share your information outside of our partner cleaning network without your consent, except as required by law.
Your Rights
You can request that we delete your information from our records at any time by emailing info@fernandinabeachcleaning.com or calling (904) 605-4582. We will honor deletion requests within 30 days, though we may retain limited records for legal and accounting purposes.
If you no longer want our partner cleaning service to contact you, please tell them directly — they manage their own customer communications.
Cookies
We use cookies for two purposes: (1) basic site functionality and (2) attribution tracking (UTM parameters) to understand which marketing channels bring visitors to our site. You can disable cookies in your browser settings without affecting site functionality.
Contact
Questions about this privacy policy? Email info@fernandinabeachcleaning.com or call (904) 605-4582.